Privacy Policy
Grandma’s Recipes respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Grandma’s Recipes Butchery LLC collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or use our services.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
This website is operated by:
Grandma’s Recipes Butchery LLC
JVC, Dubai, United Arab Emirates
Website: www.grandmasrecipes.ae
WhatsApp: +971 58 566 9737
We may collect the following personal information when you use our website, place an order, or contact us:
Customer name
Email address
Mobile number
Delivery address
Billing address
Order details
Payment confirmation details
Customer messages or special requests
Website activity, such as pages visited, products viewed, and items added to cart
Device and browser information
IP address and general location information
Marketing preferences, where applicable
We only collect information that is needed to operate our business, process orders, provide customer support, improve our services, and communicate with customers.
Grandma’s Recipes may use your personal information for the following purposes:
To process and fulfil your orders
To arrange delivery or store pickup
To contact you about your order
To respond to enquiries and customer service requests
To confirm payment and order status
To manage returns, refunds, exchanges, or complaints
To improve our website, products, and customer experience
To send updates, promotions, or marketing messages where permitted
To prevent fraud, misuse, or unauthorised activity
To comply with applicable legal, regulatory, or business requirements
Online payments may be processed through secure third-party payment providers.
Grandma’s Recipes does not store full credit card or debit card details on our website. Payment information is handled by the payment provider according to their own security and privacy policies.
To deliver your order, we may share necessary information with our delivery team, drivers, courier partners, or fulfilment service providers.
This information may include your name, contact number, delivery address, order details, and delivery instructions.
This information is shared only for the purpose of completing your order and providing customer service.
Grandma’s Recipes does not sell customer personal information.
We may share personal information only where necessary with:
Payment providers
Delivery partners or drivers
Website hosting and e-commerce service providers
Marketing and advertising platforms
IT support and analytics service providers
Government, legal, or regulatory authorities where required by law
We aim to share only the information necessary for the specific purpose.
If you provide your contact details, we may contact you about your order, customer service matters, promotions, product updates, or special offers.
You may request to stop receiving marketing messages at any time by contacting us on WhatsApp or using any unsubscribe option provided.
Order-related messages may still be sent where necessary to complete or support your order.
Our website may use cookies and similar technologies to improve website performance, understand customer behaviour, remember preferences, measure advertising performance, and improve the shopping experience.
Cookies may help us understand which products customers view, which pages are visited, and how customers interact with the website.
We may also use services such as Google Analytics, Google Ads, Meta Pixel, or similar tools to measure traffic, improve advertising, and understand customer interest.
You can control or disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.
Grandma’s Recipes may use advertising and analytics tools provided by platforms such as Google, Meta/Facebook, Instagram, and other service providers.
These tools may collect information about website visits, product views, add-to-cart actions, purchases, and other customer interactions.
This helps us measure advertising performance, improve our website, and show more relevant ads to customers.
These platforms process data according to their own privacy policies and settings.
We take reasonable steps to protect customer information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.
These steps may include secure website platforms, password-protected systems, limited access to customer information, secure payment processing, and responsible data handling practices.
However, no online system can be guaranteed to be completely secure. Customers should also take care when sharing information online.
We keep personal information only for as long as reasonably necessary for business, legal, accounting, customer service, order fulfilment, and regulatory purposes.
Order records may be retained to manage customer service, refunds, tax, accounting, delivery records, and legal obligations.
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely store it where appropriate.
Subject to applicable laws and business requirements, customers may contact Grandma’s Recipes to request:
Access to personal information we hold about them
Correction of incorrect personal information
Deletion of personal information, where legally possible
Withdrawal of marketing consent
Information about how their personal information is used
Restriction of certain processing, where applicable
To make a privacy-related request, please contact us on WhatsApp: +971 58 566 9737.
We may need to verify your identity before processing certain requests.
Our website and services are intended for general customers and are not directed at children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
Our website may contain links to third-party websites, payment platforms, delivery services, social media pages, or external services.
Grandma’s Recipes is not responsible for the privacy practices, content, or security of third-party websites or platforms.
Customers should review the privacy policies of those third-party services before using them.
Some website, payment, analytics, hosting, advertising, or technology service providers may process information outside the United Arab Emirates.
Where this happens, we aim to work with trusted service providers who use reasonable safeguards to protect personal information.
Grandma’s Recipes may update this Privacy Policy from time to time.
Any updates will be posted on this page. Customers are encouraged to review this page regularly to stay informed about how we protect personal information.
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Grandma’s Recipes Butchery LLC
JVC, Dubai, United Arab Emirates
WhatsApp: +971 58 566 9737
Website: www.grandmasrecipes.ae
